For home service businesses
Stop losing HVAC and plumbing jobs to whoever answered first
A furnace quits at 9pm and the homeowner messages three companies. Doug answers first, checks that the address is in your area, and books the truck with a deposit. Each week he also checks who Google Maps and ChatGPT recommend for your services in your towns, and fixes what keeps you off that list.
A customer asks
- Answer the four questions every caller has. Do you cover my area, what's the service call fee, how soon can you come, and do you work on this? He answers all four at 9pm the same way he would at 9am.
- Take the job details before you call back. What broke, how old the unit is, the address, and the best number. Your dispatcher picks up a lead worth calling instead of a name and a shrug.
- Book straight onto the schedule. He offers the slots you actually have open and books one while they're still on your site. The deposit goes through Stripe and comes off the bill.
Answer the four questions every caller has
Do you cover my area, what's the service call fee, how soon can you come, and do you work on this? He answers all four at 9pm the same way he would at 9am.
Take the job details before you call back
What broke, how old the unit is, the address, and the best number. Your dispatcher picks up a lead worth calling instead of a name and a shrug.
Book straight onto the schedule
He offers the slots you actually have open and books one while they're still on your site. The deposit goes through Stripe and comes off the bill.
How he gets you found
A page for each service and each town you cover
Drain cleaning, water heater repair, AC tune-ups. Round Rock, Pflugerville, Cedar Park. Doug publishes a page for each with the answer up top, so Google and ChatGPT have something to quote. If your site is hard to change, he publishes to services.yourcompany.com instead.
Sunday hours that match your Sunday calls
If your Google profile says closed on Sunday and you run emergency calls on Sunday, that customer calls someone else. Doug keeps your hours, services, and service area accurate, and flags directory listings with an old number or address.
A review request after every job
He asks the customer for a review once the work is done and replies to the ones that come in. A recent review that says the tech came out the same night is the kind of detail Maps and AI assistants pick up.
What owners ask before hiring him
- Can Doug tell if an address is in my service area?
- Yes. Give him the towns or zip codes you cover and he tells the customer straight when you don't go that far. No more driving an hour for a job that was never in range.
- What if it's a real emergency, like a gas smell?
- Tell Doug which topics always go to a person: a gas smell, no heat, water coming through a ceiling. He hands those off right away with the address and callback number instead of trying to book them. You decide who gets the handoff.
- Will he quote prices?
- Only the prices and ranges you give him. Start with the service call fee and a few common repairs. Anything that needs eyes on it, like a full system replacement, he books as an estimate visit instead of guessing.
- Can customers find me through ChatGPT?
- Yes, if you turn it on. Verify your website and connect Stripe. When someone asks ChatGPT, Claude, or Muse who can fix their AC this week, it can find you and book through Doug. It's opt-in, and you can unlist any time.
By trade
Other businesses Doug works for
Clinics and practices
Dental, medical, vet, chiro, and med spa front desks.
Gyms, studios, and salons
Memberships, class times, pricing, and bookings.
Law firms
Intake, practice areas, and consultations, without advice.
Auto shops and dealers
Estimates, availability, service scheduling, and trade-ins.
Real estate
Listings, showings, and buyer and seller questions.
Agencies
A Doug for each client, each in its own workspace.
Someone is on your site right now with a question.
Hire DougFree for 14 days, no card. Or try him on your site first.