Terms of Service

Doug AI lets a business hire an AI agent that answers its customers, captures leads, books appointments, and runs its website. Faires Technologies, Inc. ("Doug AI," "we," "our," or "us") operates it at doug.so and app.doug.so. These Terms of Service ("Terms") govern your use of our platform, websites, AI features, and related services (the "Services").

By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 and able to form a binding contract. If you use the Services for a business, you confirm that you can bind that business to these Terms, and "you" means that business.

2. The Services

Depending on your plan and what you turn on, the Services let you:

• Train an agent on your website, uploaded files, pasted text, and question-and-answer pairs
• Put the agent on your website, share it by link, or connect it to other channels
• Let the agent capture leads, book appointments on your calendar, take deposits, call endpoints you control, and hand conversations to your team
• List your business in our directory so customers and their AI assistants can find and book you
• Have Doug run your website, or publish to your existing WordPress site
• Track how your business shows up in search and AI assistants, and have Doug fix what he finds
• Review conversations and see analytics

We may add, change, or remove features. If we remove a feature you pay for, we will tell you in advance.

3. Your Account

Keep your sign-in details secure and tell us right away about any unauthorized use. You are responsible for everything done under your account, including by your team members and by the actions you set Doug up to take.

4. Acceptable Use

You agree not to:

• Use the Services for anything unlawful, fraudulent, deceptive, or abusive
• Train Doug on websites or material you do not own or have permission to use
• Send spam or unsolicited messages in violation of anti-spam laws or a connected platform's rules
• Use an agent to impersonate another business or person, or to hide that people are talking to an AI where the law requires disclosure
• Use an agent for emergency services, or to make decisions about people's credit, employment, housing, insurance, or health
• Direct an agent at children under 16
• Interfere with the Services or their security, or access another customer's data
• Reverse engineer the Services, or use them to build a competing product

We may suspend or remove content or accounts that break these rules.

5. Your Agent and Its Answers

Your agent speaks for your business. You choose what it learns from, the instructions it follows, and the actions it can take. You are responsible for what it tells people and does on your behalf.

You agree that:

• You own your sources or have the right to use them this way
• You will review your agent's answers and fix sources that are wrong or out of date
• You will not set up an agent to give medical, legal, financial, or other advice that requires a license, unless you hold it and take responsibility for that advice

AI makes mistakes. We give you tools to keep answers grounded in your sources, but we do not guarantee accuracy.

6. The People Who Talk to Your Agent

Conversations between your agent and the people who contact you are your data. You are responsible for telling those people what you collect and why, for disclosing that they are talking to an AI where the law requires it, and for having a lawful basis to process what the agent collects.

You handle their requests, including access and deletion requests, and the Services give you tools to do that. Do not set up an agent to collect card numbers, government ID numbers, health information, or other sensitive data unless we agree to it in writing.

7. Customers Who Reach You Through the Directory or an Assistant

Our directory and assistant connector let customers and their AI assistants find your business, ask questions, book you, or send you a request. If your business was listed from public information and you have not claimed the listing, we may email or call you with a request. You can answer it, decline it, or claim the listing to manage requests yourself. To claim a listing, you verify that you control the business's website.

A request or booking through an assistant comes from that customer. You are responsible for honoring what you accept, for the cancellation and deposit policies you show customers, and for keeping your listing accurate. Deposits are collected through Stripe and paid to your connected Stripe account. Doug takes no share of a booking payment.

We do not guarantee that any assistant or search engine will show your business. We do not endorse businesses to customers or customers to businesses.

8. Websites Doug Runs

If you have Doug run your website, we host it on our infrastructure (currently GitHub and Vercel) under your domain or a subdomain we provide. If you connect a WordPress site, you give Doug an application password to publish there.

When you turn on publishing, you authorize Doug to publish the changes you have enabled, including changes he drafts, without asking you each time. Every change is recorded. You can ask us to undo any change, and you can switch publishing off or disconnect at any time.

You own your site's content and your domain. You are responsible for the claims your site makes about your business. If you cancel, we will send you a copy of your site's files if you ask within 30 days, and help you move your domain. After that, we may take the site down.

We do not guarantee any search ranking, traffic, or mention in an AI assistant.

9. Connected Accounts

You can connect accounts such as Google (Calendar, Search Console, Business Profile), Microsoft Outlook Calendar, WordPress, Stripe, and Slack. You authorize us to access and act on those accounts to provide the features you turn on, as described in our Privacy Policy. The provider's own terms still govern your use of each connected service. You can disconnect at any time.

10. AI Output

Doug uses AI to answer questions, summarize conversations, and draft content for your website and listings. Output can be inaccurate or incomplete and is not professional advice.

As between you and us, you own the output Doug produces for you, to the extent the law allows. Similar output may be produced for other customers. You are responsible for making sure your inputs, and your use of the output, do not infringe others' rights or break the law.

11. Your Data

You own the data and content you put into the Services, and the conversations your agent has ("Your Data"). You give us a limited license to host, copy, process, and display Your Data only to provide, secure, and support the Services for you. We do not use Your Data to train generalized AI models.

For Your Data, you are the controller and we act as your processor or service provider. A Data Processing Agreement is available on request. We may use aggregated, de-identified data about how the Services perform to improve them, as long as it does not identify you or any individual.

Our Privacy Policy explains how we handle personal information.

12. Plans, Fees, and Billing

• Getting listed in the directory is free. Other features require a paid plan, and some are billed by usage.
• Paid plans renew automatically each month or year until you cancel. You can cancel at any time in your settings, and cancellation takes effect at the end of the current billing period.
• On paid plans, customers the directory sends you are billed at the per-customer price shown on our pricing page when they reach you.
• We show prices before you are charged. We will give you at least 30 days' notice before a price increase takes effect on your plan.
• Fees are non-refundable except where the law requires or we agree in writing.
• You are responsible for applicable taxes. If a payment fails, we may pause paid features until it is fixed.

13. Our Intellectual Property

Faires Technologies, Inc. and its licensors own the Services, including the software, designs, and branding. We give you a limited, non-exclusive, non-transferable right to use the Services for your business while these Terms are in effect. You may not copy, resell, or remove notices from any part of the Services.

14. Feedback

If you send us ideas or feedback, we may use them without any obligation to you.

15. Beta Features

Features we label beta or preview are offered as they are, may change or end, and may not be as reliable as the rest of the Services.

16. Third-Party Services

We are not responsible for third-party services you connect or that the Services link to, including their availability, content, or security.

17. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Services will be uninterrupted or error-free, that AI output will be accurate, that messages or bookings will be delivered, or that your business will get any particular search ranking, traffic, or number of customers.

18. Limitation of Liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if warned they were possible.

Each party's total liability under these Terms is limited to the amounts you paid us in the 12 months before the claim. This limit does not apply to your payment obligations, your indemnity under Section 19, or either party's fraud or willful misconduct.

19. Indemnification

You will defend and indemnify Faires Technologies, Inc. and its officers, employees, and agents against third-party claims, and the resulting losses and reasonable legal fees, arising from:

• What your agent or your website says or does on your behalf
• Your Data, including sources you did not have the right to use
• Your failure to give notices or get consents the law requires, including under privacy and anti-spam laws
• Your violation of these Terms, the law, or a connected platform's rules

20. Suspension and Termination

You can close your account at any time. We may suspend or close your account if you materially breach these Terms and do not fix it within 10 days of notice. We may act immediately if your use creates a security or legal risk or misleads the people talking to your agent, or if the law requires it.

When your account closes, your access ends. You can export your data before closing. We delete Your Data within 30 days, as described in our Privacy Policy. Sections that by their nature should survive, including fees owed, Sections 11 and 17 through 22, and indemnity, survive termination.

21. Governing Law and Disputes

Delaware law governs these Terms, without regard to conflict-of-law rules. Before filing a claim, each party agrees to try to resolve the dispute informally for 30 days after written notice.

Any dispute that is not resolved will be settled by binding individual arbitration in Delaware, except that either party may bring a claim in small-claims court or seek an injunction to protect its intellectual property. Claims may be brought only individually, not as a plaintiff or class member in any class or representative action. Each party waives the right to a jury trial.

22. General

• Notices to you go to your account email. Notices to us go to the email below.
• Neither party is liable for delays caused by events beyond its reasonable control, such as outages at infrastructure providers.
• You may not assign these Terms without our consent. We may assign them in a merger, acquisition, or sale of our business.
• We will not use your name or logo in our marketing without your permission.
• If any part of these Terms is unenforceable, the rest stays in effect. Not enforcing a term is not a waiver of it.
• These Terms, our Privacy Policy, and any order form or Data Processing Agreement you sign with us are the entire agreement between us.

23. Changes to These Terms

We may update these Terms. For material changes, we will notify you by email or in the app at least 30 days before they take effect. If you keep using the Services after that, you accept the updated Terms.

24. Contact Us