AI receptionist for med spas
Doug answers med spa clients on your website and in ChatGPT from your own treatment menu: Botox price per unit, laser packages, who injects, downtime after a peel. He books consults and appointments with a Stripe deposit that comes off the bill, and sends anything medical to your providers. He doesn't answer phones or texts. From $49 a month.
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Clients compare three menus before they book
Med spa clients do their homework, mostly on a phone after 9pm. They have your menu open next to two others and they're checking price, who does the work, and how long they'll look swollen.
- How much is Botox per unit? Do you have specials for first-timers?
- What's the difference between Botox and Dysport? Which one do you use?
- How many laser hair removal sessions will I need, and do you sell packages?
- Who does the injections: a nurse, a PA, a doctor?
- Is there downtime after a chemical peel or microneedling?
- Do you offer financing or a membership?
Menu questions versus candidacy questions
Doug handles the menu: prices per unit or per area, packages, memberships, who performs each treatment, how to prepare, and your aftercare notes. He shows where every answer came from and won't guess at a price you haven't given him.
Candidacy is a provider's call. Whether someone is a good fit for filler, what to do about a bruise that isn't fading, whether a treatment is safe while pregnant or on a given medication: you mark those topics 'always hand off', and Doug takes the client's details and gets a person.
Deposits without the front-desk argument
An empty injector hour or an idle laser room costs real money, and you may have ordered product for that appointment. That's why so many med spas already take a deposit or card on file for new clients and consults.
Doug takes that deposit through Stripe at booking. You set the amount per service, and it comes off the bill. Reschedules and cancellations go through him under the refund window you set, so a client who cancels two hours out gets the answer your policy gives, and nobody at the front desk has to argue it. Doug takes nothing off the payment.
Treatment pages that get quoted
Med spa searches pair a treatment with a place: 'Botox Round Rock', 'laser hair removal near me', 'lip filler cost', 'HydraFacial near me'. Clients also ask ChatGPT who's good for a treatment nearby, and it leans on reviews and on pages that state the treatment, the provider and the price plainly.
Every week Doug checks your Maps rank and asks ChatGPT, Perplexity and Gemini what your clients ask. He publishes a page for each treatment you want to grow, covering who performs it, price ranges, what to expect and aftercare, plus pages for the nearby towns your clients drive in from. He keeps your Google profile services and hours current. Plan around the calendar: laser hair removal packages sell in fall and winter, and injectables spike before the holidays and wedding season.
RealSelf, Google and the Instagram check
Google reviews first. RealSelf matters a lot in aesthetics, and Yelp still gets traffic. Many clients also scroll your Instagram for before-and-afters before they book, though that's outside what Doug manages.
Doug asks clients for a review after a booking and replies without discussing anyone's treatment. Our guide to getting more Google reviews covers timing and wording within Google's rules.
Why med spas suit Doug
Clients here prefer to research and book online, deposits are already normal, and the same menu questions repeat all day. He doesn't answer phones or texts, so keep your phone and text setup for existing clients.
Pick the treatment you most want to be known for and run it through the free ChatGPT visibility check. If another med spa comes back, that's the first page Doug should write.
Questions
- Can Doug tell a client if they're a good candidate for a treatment?
- No. That's a provider's call. Doug explains the treatment from your material and books a consult.
- Can Doug take a deposit for Botox appointments?
- Yes. Set a deposit per service, and he takes it through Stripe at booking. It comes off the bill.
- Can Doug sell packages or memberships?
- He explains them from your material and books the first appointment. Selling the package itself stays with your team.
- What does Doug cost a med spa?
- Starter is $49 a month for 2,000 messages. Growth is $149 a month and adds live handoff and actions, so your coordinator can step into a chat.
