AI receptionist for dentists and dental offices
Doug answers dental patients on your website and in ChatGPT after your front desk goes home, covering what they ask most: which insurance you take, what a new patient visit costs without it, and whether you see kids. He books cleanings, exams and consults onto your schedule. He never gives clinical advice and doesn't answer phones. From $49 a month.
Updated
Do you take my insurance?
That's the first thing most new patients want to know, and your front desk answers it all day, usually while someone is checking out and the phone is ringing. Doug answers it from the list of carriers you give him, explains which plans you're in network with and how you file for the rest, and says plainly that your team verifies benefits before the visit. Then the next questions come:
- What does a new patient exam and cleaning cost without insurance?
- Do you have a membership plan for people without insurance?
- Do you take Medicaid?
- Do you see kids? How young?
- Do you do Invisalign, implants, whitening? What does that run?
- Are you open Saturdays or early mornings?
What stays with your team
Anything clinical. Doug doesn't say whether a tooth needs a crown or whether a plan covers one. He explains how you handle insurance and gets a person for the specifics. If a patient describes swelling, a knocked-out tooth, or bleeding that won't stop, you decide what he says: your emergency line, a same-day emergency slot if you keep them, or urgent care. You can mark any topic 'always hand off'.
He collects scheduling details only: name, contact, reason for the visit and insurance carrier. Medical histories and intake forms stay in your practice software.
Booking by visit type, with hygiene time protected
List your visit types (new patient exam and cleaning, emergency exam, cosmetic consult, whitening) and their lengths, then set your hours or connect your Google or Microsoft calendar. Doug offers only real open times and books the one the patient picks. Reschedules and cancellations go through him within the window you set.
Deposits are optional. Most practices skip them for recall cleanings and use one where a no-show hurts most, like a new patient visit that blocks an hour of hygiene time, or a cosmetic consult. The deposit goes through Stripe and comes off the bill.
How do dental practices get found in AI answers?
Patients search by place ('dentist near me', 'dentist Leander') or by treatment ('emergency dentist', 'dental implants cost', 'Invisalign provider near me'). More of them now ask ChatGPT for a dentist who takes their insurance and sees kids. Only a page that lists your carriers and says you treat children can answer that, and most practice sites don't have one.
Doug checks your Maps rank and runs those questions through ChatGPT, Perplexity and Gemini each week. He publishes the pages you're missing: new patients, emergency visits, each treatment you want more of (implants, clear aligners, crowns, whitening, pediatric care), the insurance you accept, and a page for each nearby town you draw patients from. He keeps your Google profile hours and services right. Our guide to getting recommended by ChatGPT explains why the insurance page matters so much.
Healthgrades, Zocdoc and the network directories
Google reviews first. Then Healthgrades, Zocdoc if you use it, Yelp, and the find-a-dentist directories run by the insurance networks you're in. Those network directories are often years out of date, and a wrong address there sends patients to your old office.
Doug asks patients for a review after their visit is booked, replies without mentioning anything about their care, and flags listings with a wrong address, phone or hours.
Practices that get the most from Doug
The ones whose front desk is buried in repeat questions, and the ones whose new patients browse at night and book somewhere else by morning. He doesn't answer phone calls, so most practices keep their phone setup and let Doug cover the website and ChatGPT. Our guide to AI receptionists for small business compares the options.
Run the free ChatGPT visibility check to see whether ChatGPT names your practice when someone nearby asks for a dentist.
Questions
- Will Doug give dental advice to patients?
- No. He answers questions about your practice from your own material and hands clinical questions to your team every time.
- Can Doug check a patient's insurance eligibility?
- No. He tells patients which carriers you accept and how you handle insurance, and your team verifies benefits.
- Does Doug answer calls for dental offices?
- No. He answers on your website and inside AI assistants like ChatGPT, Claude and Muse, typed or spoken in the chat window.
- Should Doug reply to patient reviews?
- He replies briefly and thanks people without confirming anyone is a patient or mentioning their care. You can review replies before they go out.
