What Chatbase actually costs a local business
Chatbase is free for 50 message credits, then $40 a month for 700 credits, $150 for 4,000 and $500 for 15,000, with 20% off yearly. Removing its branding costs $99 a month more. For a local service business, Doug is usually better value at $49 for 2,000 messages with booking and deposits included. Chatbase fits software and support teams better.
Updated
| Doug | Chatbase | |
|---|---|---|
| Free option | Free directory listing | 50 message credits a month, 1 agent |
| Entry plan | $49 a month for 2,000 messages | Hobby: $40 a month ($32 yearly) for 700 credits |
| Middle plan | $149 for 10,000 messages, actions and live handoff | Standard: $150 for 4,000 credits |
| Top listed plan | $449 for 40,000 messages | Pro: $500 for 15,000 credits |
| Extra usage | $10 per 1,000 messages, rolls over | $40 per 1,000 credits |
| Team members | Whole team on every plan | 2 on Hobby, 3 on Standard, 5 on Pro |
| Remove branding | Chat window takes your colors, avatar and greeting | $99 a month add-on |
| Booking and deposits | Included, with Stripe deposits | Calendly and Cal.com actions; no deposits |
| Getting found on Google and in AI | Weekly check and fixes | Not part of the product |
What are Chatbase's plans?
These are the plans on Chatbase's pricing page in September 2026. Check the page before you buy, since they change.
- Free: $0, 50 message credits, 1 agent, 1 member. Agents are deleted after 14 days of inactivity.
- Hobby: $40 a month, 700 credits, 1 agent, 2 members, advanced models and integrations.
- Standard: $150 a month, 4,000 credits, 3 members, adds helpdesk integrations, voice, API access and auto-resync of your sources.
- Pro: $500 a month, 15,000 credits, 5 members, adds advanced analytics.
- Enterprise: custom pricing, with SSO and compliance options.
- Yearly billing takes 20% off every plan.
What is a Chatbase message credit?
A credit is roughly one AI answer, but not always. Chatbase charges more credits per answer for its most expensive models, several credits each for the top models from OpenAI and Anthropic, while most models cost one. If you pick a premium model, 700 credits can mean far fewer than 700 answers. Check Chatbase's documentation for the current credit cost of the model you plan to use.
What would a local business actually pay for Chatbase?
Take a small business whose website chat gives about 1,500 answers a month on a standard model. Hobby covers 700, so you'd either buy extra credits (another $40 per 1,000) or move up to Standard at $150. If you don't want 'Powered by Chatbase' on your widget, add $99 a month. A second location with its own agent is another $25 a month.
A realistic Chatbase bill for a busy local site lands between about $80 and $250 a month, depending on volume, branding and plan. For booking, Chatbase connects to Calendly or Cal.com, which may have their own cost, and it doesn't take a deposit at booking.
How does Doug's pricing compare?
Doug is $49 a month for 2,000 messages, $149 for 10,000 with actions and live handoff to your team, and $449 for 40,000. Extra messages are $10 per 1,000 and roll over. Your whole team is included, and there are no seat fees. Customers Doug sends you from his directory are $15 each on paid plans, and he takes nothing off booking payments. A done for you tier, where our team runs the get-found work, is priced when you talk to us.
In the same 1,500-answer example, Doug's Starter plan covers it at $49. For a local business the bigger difference is what's included: booking from your own calendar, Stripe deposits, the listing inside ChatGPT, Claude and Muse, and the weekly work to get you found on Google and in AI answers are all included, not add-ons.
When is Chatbase worth its price?
Chatbase earns its price for a software company or online store. Its Standard plan connects to helpdesks like Zendesk and CRMs like Salesforce and HubSpot, and it can look up subscription and invoice details in Stripe. If your agent is doing product support with logged-in users, that plumbing matters. For a business that sells appointments, it mostly doesn't. Our Chatbase alternative page compares the two feature by feature. To price Doug on your own traffic, paste your website and try him free before you pick a plan.
Questions
- How much is Chatbase per month?
- Hobby is $40 a month for 700 credits, Standard $150 for 4,000, and Pro $500 for 15,000, with 20% off yearly. There's also a free plan with 50 credits.
- How much does it cost to remove Chatbase branding?
- $99 a month as an add-on, per Chatbase's pricing page in September 2026.
- What happens when I run out of Chatbase credits?
- You can turn on auto-recharge at $40 per 1,000 credits or move to a bigger plan.
- Is Doug cheaper than Chatbase?
- For most local businesses, yes: $49 a month for 2,000 messages versus $40 for 700 credits, and extra messages cost $10 per 1,000 instead of $40.
